Ex30 Privacy Policy — Protection of Malaysian User Information
This Privacy Policy explains how ex30 collects, uses, stores and protects the personal information of users in Malaysia. We are committed to safeguarding your data privacy in every aspect of our platform's operations.
Effective Date: 1 January 2026. Please read this policy carefully before using the ex30 platform.
Information We Collect
Ex30 collects various types of information to provide a secure, fully functional and relevant service to users in Malaysia. The information collected covers the following categories:
Account & Identity Information
During registration, we collect your full name, email address, phone number, date of birth and identity verification details such as your Malaysian identification card number (MyKad). This information is required to create a valid account and comply with local legal requirements.
MYR Payment & Transaction Information
To process deposits and withdrawals in MYR (RM), we retain transaction records including the payment method used, bank account number (stored in encrypted format), account holder name and transaction history. We do not store full credit or debit card details — sensitive data is processed through secure payment providers.
Device & Browser Information
The ex30 system automatically records your IP address, device type, operating system, browser type, screen resolution and other technical data when you access the platform. This information helps us detect suspicious activity and optimise the user experience across different devices.
Usage Data & Platform Activity
We also record data relating to how you use the platform, including games played, access times, login frequency, settings preferences and interactions with platform features. This data is used for service improvement and internal analysis.
How We Use Your Information
Ex30 uses the information collected for the following legitimate purposes necessary for the operation of the platform:
- Account management: Creating, verifying and maintaining user accounts securely.
- Transaction processing: Processing MYR deposits and withdrawals via supported local payment methods.
- Security and fraud prevention: Detecting and preventing unauthorised access, fraud, money laundering, and activities that violate our terms of use.
- Legal compliance: Meeting applicable Malaysian legal requirements, including financial institution compliance obligations.
- Service communications: Sends account-related notifications, transaction updates, platform announcements, and other important information via email or in-app notifications.
- Platform improvement: Analysing usage patterns to improve the interface, performance and overall user experience.
- Customer support: Assists in resolving account, transaction, or technical issues reported by users.
Ex30 will not use user information for third-party marketing purposes or sell user data to external advertisers.
Cookies & Tracking
Ex30 uses cookies and similar tracking technologies to enhance the user experience and ensure the platform functions properly. Cookies are small data files stored on your device when you visit or use our platform.
Types of Cookies Used
Session cookies: Temporary cookies that expire when you close your browser. Used to maintain your login status during an active session and ensure session security.
Optional cookies: Saving your settings and preferences — such as your preferred language and display configuration — so you do not have to reconfigure them each time you log in.
Analytics cookies: Collecting aggregated usage data (without personal identifiers) to help us understand how users interact with the platform and identify areas for improvement.
You can control or block cookies through your browser settings. However, blocking certain cookies may affect the functionality of some areas of the ex30 platform, including the login process and session security.
Data Storage, Security & Sharing
Data Storage & Security
All ex30 user data is stored on servers protected with industry-standard encryption. Access to user data is restricted to personnel who require it for legitimate operational purposes only. ex30 conducts regular security protocol reviews to ensure data protection remains current with industry best practices.
Financial transaction data is retained for the period required by Malaysian law, typically no less than seven years, for compliance and audit purposes. General usage data may be deleted upon user request after account closure, subject to applicable legal compliance requirements.
Sharing with Third Parties
Ex30 does not sell, rent or share users' personal information with third parties for commercial purposes. However, we may share necessary information with the following categories of parties in limited circumstances:
- Payment provider: Information required to process MYR deposit and withdrawal transactions via e-wallet or local bank transfer.
- Legal authorities: Where required by Malaysian law or a valid court order.
- Technical service providers: Companies that assist us in operating the platform's technical infrastructure, bound by strict confidentiality agreements.
In all data-sharing instances, ex30 ensures that receiving parties adhere to data protection standards equivalent to or higher than our own.
User Rights & Contact Us
Right to Access and Correction
As an ex30 user, you have the right to request a copy of the personal information we hold about you at any time. If you find any information that is inaccurate or out of date, you may submit a correction request. ex30 will process correction requests within 14 business days of receiving a complete request.
Right to Erasure
You may request deletion of your personal data once your ex30 account is closed. Deletion requests will be processed after all legal compliance requirements have been met, including record retention obligations under Malaysian law. Data required for compliance purposes may not be fully erasable within certain periods.
Changes to the Privacy Policy
Ex30 reserves the right to update this Privacy Policy from time to time to reflect changes in practices, technology or legal requirements. Users will be notified of any significant changes via in-platform notifications or email. Continued use of the platform after changes are published constitutes your acceptance of the updated policy.
Contact the ex30 Team
If you have any questions, concerns or requests regarding privacy and data protection, please contact us by email at [email protected]. You may also refer to the FAQ for further information regarding account management and data privacy. Our team will endeavour to respond within three business days.